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+BatchData Processing
Bharath Salla
User Researcher
UX Designer
Product Designer
CSS
Figma
Sketch
Develop an application to streamline macro claims data processing, enhancing efficiency and transparency in the workflow for RX claims.
Key Challenges
Inefficient Manual Entry
: The current system requires manual data entry, leading to significant delays and performance bottlenecks.
Slow Macro Uploads
: Large files (up to 100 MB) take up to two days to process.
Lack of Visibility
: Users cannot track the status of submitted macros, leading to uncertainty and wasted time.
System Crashes
: Users lose progress if the system crashes, as drafts cannot be saved.
Proposed Solutions
Chunk and Queue System
: Implement a mechanism that allows users to upload up to 100 MB of macro data at once, processing multiple macros per session.
Automated Draft Saving
: Ensure the system automatically saves user progress, allowing easy resumption after interruptions.
Validation Checks
: Introduce comprehensive checks for data issues, enabling users to correct errors before submission.
The implementation of a chunk and queue system reduced macro upload time from 48 hours to just 4 hours, significantly enhancing efficiency.
Automated draft saving eliminated data loss, saving users 5-10 hours weekly.
Validation checks reduced submission errors by 70%, speeding up approvals by 30%.
Overall, these changes improved efficiency by 50%, greatly enhancing user satisfaction and productivity.
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