AI-powered FAQ retrieval system for
maria takova
AI-powered FAQ retrieval system for live customer support using hybrid search (BM25 + dense retrieval), reranking, grounding checks, and validation loops to deliver accurate, reliable answer suggestions in real time.Implemented multi-turn query handling, confidence-based decision logic, and stateful orchestration with LangGraph for retries and workflow management.
Tech Stack: Python, FastAPI, LangGraph, ChromaDB, Redis, BM25, BAAI/bge-m3, Mistral-7B-Instruct.
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Posted May 17, 2026
AI-powered FAQ retrieval system for live customer support using hybrid search (BM25 + dense retrieval), reranking, grounding checks, and validation loops to ...
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