An automated customer feedback and

An automated customer feedback and reputation protection system built using Make.com, Google Forms, and Gemini AI. How It Works: • Captures customer satisfaction feedback in real time via dynamic survey forms. • Gemini AI evaluates response sentiment and routes satisfied customers directly to post a 5-star Google review. • Dissatisfied responses are intercepted internally, triggering immediate real-time manager alerts (Email/Slack/Teams) for private outreach. • Automatically logs all customer entries and sentiment scores into a central database. Customization & Add-Ons: This system is fully modular and can be tailored to any client workflow, including direct sync with CRMs (HubSpot, Salesforce, Pipedrive), custom Slack/Teams alert channels, SMS follow-ups, or dedicated management dashboards.