Core Workflow: Data Intake: Captures customer
ardy pascual
Core Workflow:
Data Intake: Captures customer satisfaction feedback in real time through dynamic forms.
AI Analysis & Smart Routing: Gemini AI analyzes customer sentiment and instantly splits responses into two pathways:
Negative Reviews: Automatically routes complaints to an internal management dashboard and triggers immediate email/Slack alerts for 1-on-1 resolution before feedback goes public.
Positive Reviews: Sends automated follow-ups directing satisfied customers directly to post a 5-star Google Review.
Database & Analytics: Logs every entry into a structured dashboard to track operational trends and pattern-recognition metrics.
Value Delivered: Safeguards brand reputation, catches operational issues early, and grows public ratings hands-free.
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Posted Aug 26, 2026
Core Workflow: Data Intake: Captures customer satisfaction feedback in real time through dynamic forms. AI Analysis & Smart Routing: Gemini AI analyzes custo...
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