ardy pascual - AI Automation | ContraWork by ardy pascual
ardy pascual

ardy pascual

Make.com Automation Expert | Custom Business Workflows

New to Contra

ardy is ready for their next project!

Solana, Philippines

WorkServicesAbout

Solana, Philippines

Cover image for visuals
visuals
0
15
Cover image for structure
structure
0
23
Cover image for An end-to-end automated customer feedback
An end-to-end automated customer feedback pipeline designed to shield public business ratings while converting positive customer sentiment into 5-star public reviews. Key System Features: • Real-time Intake & Routing: Captures responses via Google Forms and logs them into a Master Database in Google Sheets. • Smart AI Sentiment Branching: Evaluates sentiment using Google Gemini AI to trigger custom email workflows: Positive Feedback: Auto-sends an email encouraging customers to post on official Google Business pages. Neutral Feedback: Triggers a private follow-up request to gather actionable feedback off public channels. Negative Feedback: Suppresses review links and instantly alerts management via email/Slack while pre-drafting a personalized recovery response. • Executive Intelligence: Automatically aggregates weekly feedback trends and generates executive summary digests complete with direct interactive Looker Studio dashboard links. Tech Stack: Make.com (http://Make.com), Google Gemini AI, Google Sheets, Gmail, Slack, Looker Studio.
0
26
Cover image for Dedicated Channel Alerts: Alerts are
Dedicated Channel Alerts: Alerts are routed directly into a private #urgent_negative_feedback_from_client channel to ensure immediate visibility for management and HR teams.
0
42