Electrician Booking Automation with Emergency Routing

An automated booking system for an electrical services business, built in n8n with Twilio messaging.

The problem. Booking requests arrived by call, text and web form. Nothing was triaged, so an emergency job sat in the same queue as a routine quote request, and the office found out which was which only when someone read the message.

What I built. A single intake pipeline that handles the full booking lifecycle: request comes in, the job is classified, emergency work is routed ahead of routine work, the customer gets an immediate confirmation by SMS, and the appointment is written to the calendar. Twilio handles two-way messaging, so customers can confirm or reschedule by replying to the text.

How it is built. n8n workflows with real error handling and retries, not a chain of templates. Every message, classification and booking is logged, so if something fails the office can see exactly where it stopped instead of discovering a missed job the next day.