WebScraping - Decoding Customer Insights
This project analyzes customer reviews to uncover key insights into passenger satisfaction and service improvements for British Airways. Using sentiment analysis, I extracted trends, identified common complaints, and highlighted areas for enhancement. This project provides actionable insights to improve customer experience and drive strategic business decisions.
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Posted Dec 15, 2024
I designed a real-time dashboard that provided instant insights, enabling the client's to make informed decisions and improve operational efficiency.
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