Building data-driven culture

My client faced challenges related to business productivity, decision-making, and identifying new opportunities. The issues they faced were related to: inefficient data management processes, lack of insights from data, data was stored in non-scalable text or Excel files, inconsistent and outdated reports and confusing KPI definition which were measured differently in different systems and regions.

Restructured the company’s data management processes and implemented business intelligence tools to turn our data into valuable insights for our management

Understood business needs & created insightful analyses in order to maintain the company’s competitive position & profitability

Acted as a liaison between the different regional teams working on different systems and executive management to redefine core metrics focusing on supply chain, finance, and customer service areas

Took over the governance of 15 weekly, monthly and quarterly reports and ensured that these are scalable and always up-to-date

Restructured and centralized core data-driven processes such as customer satisfaction metrics & capacity planning, so the different departments speak the same language

Introduced a new KPI system to ensure that the main stakeholders have a clear view on the company’s performance, regardless of which region or underlying system the data is coming from

KPI Transparency: Introduced a new KPI system, ensuring that key stakeholders have clear visibility into company performance.

Profitability: Contributed to a 10% increase in profitability through cutting costs without revenue impact thanks to better analytics capabilities

Data Accessibility: Achieved 98%+ data accessibility by migrating data from text files to Azure SQL Data Warehouse, ensuring real-time access to accurate data from all parts of the value chain