Optimized Customer Support System
Jaslanika Bhatia
I optimized the customer support system by analyzing customer interactions, identifying pain points, and implementing targeted solutions such as improved ticketing workflows and enhanced self-service options. By integrating advanced CRM tools and training the support team on best practices, I reduced response times, increased resolution rates, and significantly improved overall customer satisfaction. This approach not only elevated the customer experience but also streamlined support operations, leading to more efficient and effective service delivery.
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Posted Aug 21, 2024
Jaslanika revamped an outdated customer support system, reducing response times by 30% and increasing customer satisfaction scores.
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