AbbVie | Allē Rewards

Led a team of engineers, scrum masters, and designers while overseeing 2 product managers (leading their own teams). Worked cross-functionally to deliver customer-centric solutions and execute strategic roadmaps. Led product discovery, defining product vision, and setting priorities for enhancements and new features. Collaborated with cross-functional teams to ensure seamless execution and integration of new features across multiple products. Worked closely with customer support teams to design and launch an admin product to improve agent efficiency. Developed and maintained product KPIs and performance metrics, tracking progress and aligning efforts with business goals.

Drove the development and launch of Allē Rewards platform serving 6M+ customers in 19K medical practices.

 Reduced average resolution time 30% by launching a new customer support product.

Improved payment processing efficiency 20% by integrating the Dwolla payment system into Allē Rewards.

Promoted 2 product managers within 1 year while maintaining a 100% team retention rate.