Digitize and simplify hotel operations. NovoHotelier is a SaaS HMS built to modernize hotel workflows — from bookings to housekeeping — with a user-friendly, all-in-one platform.

Novohotelier is a modern HMS tailored for front office staff to reduce manual work, improve accuracy, and streamline communication.

Smart Guest Profile - Prevents duplicate data and simplifies returning guest handling

Real-Time Housekeeping Sync - Avoids miscommunication about room status

Automated Reporting Dashboard - Saves time and improves report accuracy

Special Request Tracker - Ensures consistent guest experience across shifts

Room Inventory Management - Digitizes manual tracking and reduces item loss disputes

Time to complete check-in : Reduce by 30%

Manual reporting tasks : Reduce to <10% of daily work

Data duplication errors : 0% in testing phase

Front Office (FO) staff in hotels manage high-pressure tasks and guest expectations—yet their tools were working against them. From in-depth interviews, we discovered that:

Manual reporting wastes time and causes missed info

Duplicate or missing guest data slows down operations

Housekeeping and FO operate in silos with limited real-time feedback

Integrated Housekeeping & FO systems - To avoid status confusion and reduce reliance on supervisors for updates

Designed smart data input fields - Names often spelled differently; fuzzy search and merging are essential

User Research To understand user behavior, we conduct in-depth interviews and then translate the findings into a Mental Model.

Future/New Mental Model An overview of the idea, solution, and user journey within the application we are going to create, based on the previously defined user mental model.

Information Architecture This is followed by structuring to help organize the app's content and features, ensuring that users can easily find the information they need. The sequence of information focuses on logically arranging content based on user priorities.

Wireframe Lo-fi design and happy flow are developed based on the draft of the information architecture and layout, presented in the form of wireframes.

Final UI Design Creating a UI Design using a Design System.

Real-world behavior trumps ideal workflows People use shortcuts. Good UX supports them rather than forces a rigid process.

Manual workarounds = product gaps If users rely on notebooks or verbal communication, the system is missing something critical.

Intuitive doesn't mean simple Even complex tasks (like reporting or inventory tracking) can feel easy when UX flows naturally.

Staff mental bandwidth is limited Every second saved in thinking about “how to use the system” is a second gained for serving guests.