Process Map for Lockton Insurance
Pamela Markarian
COMPLEX PROCESS, SIMPLIFIED.
SPECIFICATIONS
CLIENT
Lockton Insurance Brokers, LLC
ROLE
Information design + process mapping
SECTOR TYPE
B2B · Client-Facing Communication
FORMAT
One-page process map (print + digital)
DELIVERABLES
3 layout options · Final process map · Icon + wayfinding system
CONSTRAINTS
Complex multi-path workflow · Cross-stakeholder clarity · Fast scanability · Accuracy + consistency
DESIGN DETAILS
A one-page process map designed to translate a complex, multi-step workflow into a clear visual reference for non-expert audiences. I explored three layout directions to find the version that scanned fastest and stayed consistent across stakeholders. The final map became a client-facing handout: one page, one pass, no confusion.
PROCESS MAP OPTION 1 — OVERVIEW STRUCTURE
Initial one-page layout exploring staged steps and scenario paths to make the workflow scannable.
PROCESS MAP OPTION 2 — REFINED FLOW MODEL
Alternative structure testing hierarchy and wayfinding for clearer progression and decision points.
FINAL CYBER CLAIMS PROCESS MAP — CLIENT-FACING ASSET
Selected option finalized for Lockton clients and their policyholders, designed for rapid orientation and consistent wayfinding.
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Posted May 30, 2026
Designed a clear process map for Lockton Insurance to visualize complex workflows.
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