Ask Expert 2.0 is a revamped knowledge-sharing platform where users can directly engage with domain experts. The focus was to build trust through a clear interface and enhance usability across both discovery and interaction touchpoints.
What I Did:
Redesigned the end-to-end user flow for asking questions, browsing experts, and viewing answers
Implemented a smart filtering and expert tagging system for ease of navigation
Prioritized responsiveness and mobile-first usability for seamless on-the-go access
Created sleek, minimal visual components that reduce clutter and enhance focus
Defined a light design system for scalability across future modules
Impact:
The refreshed experience increases user engagement and session duration by simplifying the path to value—asking questions and receiving expert advice.