developed an IT Service Request Automation System using Power Automate, Microsoft Forms, and Outlook. The system allows users to open service requests with detailed descriptions, priorities, and classifications. Once a request is submitted, an email is automatically sent to all relevant parties, enabling them to start working on the issue immediately. The form data is also populated into a spreadsheet for further data processing.

Additionally, the entire process is monitored in real-time through a Power BI dashboard, which tracks the progress of IT service requests and identifies