IT Service Request Automation System

developed an IT Service Request Automation System using Power Automate, Microsoft Forms, and Outlook. The system allows users to open service requests with detailed descriptions, priorities, and classifications. Once a request is submitted, an email is automatically sent to all relevant parties, enabling them to start working on the issue immediately. The form data is also populated into a spreadsheet for further data processing.

Additionally, the entire process is monitored in real-time through a Power BI dashboard, which tracks the progress of IT service requests and identifies