Identified and resolved issues impacting HAPs, attributing them to either customers and captains
Utilised distance metrics at key order journey points to identify areas for improvement (captain/customer) and implemented targeted strategies like pickup zone prompts and sticky locations.
Achieved HAPs improvements in hotspot locations across tier 1 and tier 2 cities, ex: Bhopal: 18% to 32%, Hyderabad: 52% to 56%, Delhi: 67% to 69%.
0 likes · 6 views · Nov 1, 2023
We have a target to improve HAPs metrics so that it will help in improve customer experience. I created this framework to identify causes for low HAPs.
