2021

Communication and service management platform for emotional health support.

Centro AJI’s system was structured to facilitate a direct connection between users and health services. An integrated contact architecture was implemented to minimize operational friction, allowing support requests to reach center coordinators in a structured manner.

Channel Automation: Integration of direct contact tools that eliminate intermediate steps in the communication chain, allowing for an immediate response in critical situations.

Lightweight Architecture: Resource optimization for stable operation in shared hosting environments, maintaining site agility.

A 24/7 operational channel that has allowed the center to expand its support capacity without needing to increase administrative staff dedicated to initial case reception.

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