Korensi is a digital payment and transaction management platform built to modernize Nigeria’s transport and taxation systems.

It helps drivers, agents, and administrators transition from cash-heavy processes to transparent, digital-first operations — reducing leakages, enabling real-time transactions, and simplifying financial management.

Designed by Prunedge Development Technologies, Korensi bridges technology and financial inclusion — empowering both the public and private sectors to manage payments, reconcile revenue, and build trust through data transparency.

Client: Prunedge Development Technology Project Duration: 6 months Scope: The Korensi project encompassed the end-to-end design and development of a multi-platform digital solution (mobile and web) for various user groups, including drivers, agents, administrators, and system operators.

My design scope included:

The project timeline spanned six months, moving from research to launch.

While engineers focused on the backend transaction infrastructure, I led the UX strategy and interface design, ensuring that every design decision supported both business transparency goals and user ease of use.

Build a user-friendly mobile and web experience for agents, drivers, and administrators.

Simplify complex workflows to reduce cash handling and errors.

Improve revenue visibility and transparency for government and enterprise users.

Develop a scalable design system for future expansion into tolling, ticketing, and micro-finance.

Ensure accessibility for low-literacy and semi-urban users through simple, intuitive interfaces.

Designing for low or unreliable internet connectivity in rural and semi-urban areas.

Creating trust and ease of use among users unfamiliar with digital payments.

Balancing security and simplicity for quick, on-the-go transactions.

Designing clear, sunlight-readable interfaces for outdoor device usage.

Accommodating multiple user types — from government admins to drivers — in one unified ecosystem.

As Lead Product Designer, I guided the end-to-end UX process — from discovery to delivery — ensuring that every interaction aligned with both user needs and business goals.

My core responsibilities included:

Conducting field research and user interviews with agents, drivers, and administrators.

Designing user journeys, wireframes, and high-fidelity prototypes for mobile and web.

Creating a scalable design system (Korensi DS) to maintain visual and interaction consistency.

Running usability testing sessions and integrating real-world feedback.

Collaborating with developers and product managers to ensure design fidelity during implementation.

🧭 1. Discovery: I began with field research across multiple user groups — understanding how agents handled cash, tracked payments, and managed reports. This phase uncovered key insights about pain points in transaction reconciliation, recordkeeping, and system trust.

💡 2. Define: Based on user research, I mapped journeys for four main personas — Drivers, Agents, Admins, and System Operators — identifying friction points like delayed confirmations and manual entry errors.

🎨 3. Design: Created low-fidelity wireframes and gradually evolved them into high-fidelity prototypes in Figma.

Interfaces were built to prioritize clarity, legibility, and error prevention — especially for mobile users operating under sunlight or pressure.

🧩 4. Design System: Developed Korensi DS, a modular design system with standardized typography, colors, and components — ensuring scalability across platforms and faster development iterations.

🧪 5. Testing: Conducted usability testing with actual users to validate flows and interface clarity. Iterations were based on user feedback, leading to better comprehension and faster task completion.

🚀 6. Handoff: Collaborated with developers through Figma Inspect and Zeplin handoff, ensuring seamless integration between design and front-end implementation.

30% reduction in transaction reconciliation time.

20% increase in adoption among drivers and agents within the first rollout.

Improved transparency in revenue tracking and reporting accuracy.

A scalable design system that supports rapid onboarding of new modules.

Positive user sentiment and strong stakeholder trust during pilot testing.

Empathy fuels adoption: Designing for users unfamiliar with technology requires patience, clarity, and real-world observation.

Simplicity wins trust: By reducing steps and visual clutter, users developed confidence in using the system daily.

System thinking matters: A strong design system not only improved consistency but also reduced developer turnaround time.

Design beyond aesthetics: Success came from aligning business impact (transparency and efficiency) with human experience.

Localization drives inclusivity: Language choice, iconography, and offline modes helped bridge cultural and infrastructural gaps.

📊 30% faster reconciliation

📈 20% user adoption growth

💡 4 unique user personas served

🎨 1 scalable design system built from scratch

Designing Korensi was a lesson in human-centered innovation — turning infrastructural challenges into design opportunities.