The DLC relies heavily on their website to publish their findings. Following Ora’s branding process, and with the aid of the DLC staff, core users of the website were interviewed to gain insight into how they use it. Core users told us that accessing the DLC’s product databases is a vital part of their daily workflow. A reflection of the importance they placed on the DLC’s work. However, they also reported high levels of frustration when trying to access relevant data – undermining the DLC’s mission. Using these insights, the new website design emphasizes direct access to the site’s search functions. Refinements were also made to how search results are displayed, providing users with several new options to sort and view information. Announcements about upcoming events and changes to the databases are now highlighted on the home page, preventing unwanted surprises to users and increasing the likelihood that they will attend events. Lastly, Ora improved the presentation of the DLC staff bios to help users and staff members connect.