AI Text Assistant for Commercial Support

Neomedic International needed a more scalable way to manage written product questions and pre-order inquiries. The team had useful information on its websites, but customers often asked practical questions that were not always answered clearly by static content.

We implemented Marta as a text-based AI assistant with a managed knowledge base. The assistant was designed to use website information, practical customer conversations, and internal guidance to answer questions, support commercial recommendations, and identify pre-order incidents that should be escalated.

The assistant can collect key contact information when a case needs human follow-up and can evolve as the team adds new product information, offers, discounts, or recurring questions.

Key outcomes:

Text-based commercial AI assistant

Knowledge base built from website content and practical customer questions

Support for product recommendations and upsell logic

Incident detection and follow-up routing

Scalable way to update answers as new questions appear