Shopify Customer Experience Optimization by Marina C.Shopify Customer Experience Optimization by Marina C.

Shopify Customer Experience Optimization

Marina C.

Marina C.

Customer Support Representative

Operations Lead

Klaviyo

Shopify

Slack

E-Commerce

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Posted Sep 29, 2026

Optimized the Shopify customer journey by improving support workflows, reducing returns and creating a smoother post-purchase experience.

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Customer Support Representative

Operations Lead

Klaviyo

Shopify

Slack

E-Commerce

Marina C.

Marina C.

Customer Experience • Shopify • Operations

Multilingual Customer Experience & Localization Across Europe
Multilingual Customer Experience & Localization Across Europe
Scaling Customer Support Across 5 European Markets
Scaling Customer Support Across 5 European Markets
Customer Support Process Optimization
Customer Support Process Optimization