Slashing mortgage underwriting time from 2.5 hours to 5 minutes with AI raised eyebrows — and trust concerns. My job? Make it feel clear, safe, and credible.

⏱️ Review time dropped from 2.5 hours to 5 minutes

🙋‍♂️ 95% of new users needed no help

🌟 4.56 out of 5 user satisfaction — up from 4.0 target

🧠 Only 2 underwriters trusted it at first. After improvements, 14 of 15 did

💬 AI explanations and visual trust cues reduced scepticism and boosted confidence

Took the product from a raw prototype to a trusted AI tool. Led design across UX, UI, brand, and research — all to make underwriters trust what they see.

Users relied on Excel — AI felt opaque and unfamiliar

Early adopters didn’t trust results or know how to verify them

Legacy tools made it unclear what data users really needed

Underwriters needed to scan fast — but also dig deep

Teams worked across continents — sync was hard

✔️ Familiar Excel-like layout — redesigned for clarity and trust

✔️ Progressive disclosure — summaries first, deep dives one click away

✔️ Inline error guidance — faster, calmer resolution

✔️ Monospaced numbers + smart alignment — faster comparisons

✔️ Fully custom component library with detailed spec for devs

Led creation of cohesive identity — defined palette, type, logo, brand assets, and developed website (illustration above)

I crafted dozens of decks for clients, investors, and onboarding — clear, trustworthy, and value-driven