✅ Smart message filter — ignores delivery/read receipts, processes only real messages
✅ CRM lookup — instantly recognizes returning customers from Airtable
✅ Conversation memory — Claude remembers the full chat history, not just the last message
✅ Claude AI engine — generates natural, on-brand replies tailored to your business
✅ Intent router — detects when a lead needs human attention and escalates automatically
✅ Human handoff — notifies your team on Slack the moment a conversation needs a real person
✅ Error handling — sends a fallback message to the customer if anything goes wrong
✅ Full conversation saved to CRM — every message logged automatically for your records