OmniChannel CX Platform Integration
Katherine Pierce
Project Manager
Business Strategist
Operations Manager
Asana
Clubhouse
Notion
Inspire
Managed platform research, RFP creation, contract negotiation and implementation of CX OmniChannel platform, increasing overall team production by 150% . This work included the sunsetting of 4 separate platforms and migration to Gladly - the selected OmniChannel platform and also integration by an internal and external Customer Support team.
