OmniChannel CX Platform Integration
Katherine Pierce
Managed platform research, RFP creation, contract negotiation and implementation of CX OmniChannel platform, increasing overall team production by 150% . This work included the sunsetting of 4 separate platforms and migration to Gladly - the selected OmniChannel platform and also integration by an internal and external Customer Support team.
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Posted May 21, 2024
Managed platform research, RFP creation, contract negotiation and implementation of CX OmniChannel platform, increasing overall team production by 150% .
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