After a 2021 acquisition event with Shell, I was part of a company merger via leading the project management for the customer experience team.

6-month back-end build involving multiple cohort funnels to categorize customer pricing journey based on pre-determined qualifications.

Co-creator of a first ever PMO for Inspire. Developed operating rhythm and stage gate company wide process development.

12-month project of code base rebuild every CRM page with an improved and updated coding language.

First product manager responsible for setting standard operating procedures, tech squad creation, scope of work, roadmap management and resource planning.

Managed platform research, RFP creation, contract negotiation and implementation of CX OmniChannel platform, increasing overall team production by 150% .