Generative AI systems do more than generate outputs. They shape how users understand reliability, boundaries, and control.
In this article, I explore how system behavior, feedback, and interaction patterns influence mental model formation, and what that means for designing AI...
Trust in generative AI is not a function of performance alone. It shifts with task difficulty, perceived capability, and the alignment between human reasoning and system output.
In this article, I unpack these dynamics, exploring where trust breaks, where it holds, and what it...