Pete Ruggiero
Customer service expert, 4 yrs workforce management
New to Contra
Pete is ready for their next project!
I'm opening up 10 hours a week for part-time freelance work, and I'd love to put that time to good use.
My background blends two very different worlds: 15+ years in customer service and workforce management (including leading the WFM response to a major system-wide outage), and 12 years as an Occupational Therapy Assistant and Rehab Director, running a full rehabilitation department.
What that means for you: someone who's genuinely good under pressure, detail-oriented, and comfortable managing people, schedules, or complex client situations — whether that's customer support, scheduling/operations, virtual assistant work, or care coordination.
If you or someone you know needs reliable, experienced part-time help, I'd love to talk. Happy to share more about my background or jump on a quick call.
#OpenToWork #FreelanceWork #CustomerService #WorkforceManagement #RemoteWork
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Project title: Escalation Resolution & Customer Retention — Sprint Supervisor Team
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Rehab Program Coordination
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Day to day operations
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Rehab to Remote Ops | 20+ Years Managing People & Schedules
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