Mfon James
Customer Support Specialist | Zendesk & CRM Setup Expert
New to Contra
Mfon is ready for their next project!
Full Luxury E-Commerce Store Design, Payment Setup and SEO Content
Role: Customer Support Specialist | E-Commerce Virtual Assistant and SEO Content Writer
Built a fully functional luxury e-commerce store from scratch, designed to convert visitors into buyers from the first...
Gorgias CRM Setup & Help Center
I built a high-performance Gorgias CRM infrastructure to scale support operations for a luxury e-commerce brand. This included developing a sophisticated Macro library using liquid syntax for personalized communication and architecting a...
Zendesk CRM Lifecycle and Technical Support
Role: Customer Support Specialist
Managed the end-to-end lifecycle of high-priority tickets in Zendesk, maintaining 100% SLA compliance across a fast-moving support queue. Every ticket received an immediate acknowledgment to meet...
