Expert Zendesk CRM Specialist: Enhance Customer Support

Expert Zendesk CRM Specialist: Enhance Customer SupportExpert Zendesk CRM Specialist: Enhance Customer Support

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Mfon James

• 8h

Zendesk CRM Lifecycle and Technical Support

Role: Customer Support Specialist

Managed the end-to-end lifecycle of high-priority tickets in Zendesk, maintaining 100% SLA compliance across a fast-moving support queue. Every ticket received an immediate acknowledgment to meet response-time targets, followed by a thorough investigation before resolution.

Collaborated cross-functionally using internal notes to loop in the right teams without losing context, and applied precise tagging to route tickets accurately and reduce resolution time. Resolved complex issues including payment gateway errors and wholesale account inquiries, delivering technically accurate responses that stayed fully aligned with brand voice and tone.

Every ticket closed as Solved met both the customer's expectation and the company's quality standard.

Customer Success Customer Support Technical Support Zendesk

RIZAL YALAPARADHIKA

• 2d

AI CRM for salesman, freelancer and other. Integrate interface to Telegram bot

AI Automation AI Development Software Development Google Antigravity Python Telegram API

RIZAL YALAPARADHIKA

• 2d

An AI-powered CRM assistant designed for fast chat input. Forget lengthy forms, simply type your interactions and let AI handle the rest.

Hagop Tahhan

• 1d

🚀 Project: Picture this MTL Summary: Created seamless user experience for a startup who provides rental booth services for clients.

Completed work

Brand Design UX Design Webflow Development Adobe Photoshop Figma Webflow

Nikita Benin

• Apr 21

CRM for Car Services

• Improved an existing iOS CRM app by implementing billing and in-app subscription features, enabling the client to monetize the product and automate daily operations.

• Led communication with the client and designer to transform vague ideas into a clear technical roadmap - accelerating development and avoiding costly rework.

• Delivered new features with a focus on speed, usability, and integration into the existing codebase, reducing friction for both users and the business team.