Meryl Joy Cabangbang
E-commerce Customer Support|Shopify, Commslayer & Disputes
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Meryl Joy is ready for their next project!
Implemented and followed structured customer-support workflows and SOPs to ensure consistent, efficient, and high-quality case handling. I triaged and prioritized tickets, followed response guidelines, documented interactions, handled escalations, coordinated with other teams, and followed up to ensure cases were properly resolved.
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Provided e-commerce operations and workflow support, helping keep orders, customer information, tasks, and operational records organized. I followed established SOPs, tracked tasks and cases, maintained accurate documentation, coordinated escalations, and kept stakeholders updated. My focus is reliable, detail-oriented execution that keeps daily operations moving smoothly.
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18
Provided chargeback and dispute support for e-commerce businesses by reviewing cases, organizing transaction and order information, gathering supporting evidence, documenting customer communication, and preparing clear representation responses. I followed merchant and platform requirements, tracked deadlines and case status, and kept documentation organized for accurate, timely submissions.
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Provided high-volume e-commerce customer support for Shopify-based stores, handling customer emails and tickets, order and shipping inquiries, refunds and returns, follow-ups, escalations, and unresolved issues. I worked within client-specific SOPs and workflows while keeping responses accurate, clear, and customer-focused. Experienced with Shopify, Commslayer, and support operations.
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