Social Media Management
Improved a company’s social media presence by developing new content strategies and handling customer interactions on Instagram, Facebook, and TikTok. Enhanced
Customer Support Representative
Social Media Manager
Community Manager
Facebook
Instagram
TikTok
Team Building & Management
Transformed a customer success team by streamlining processes with SOPs, crafting engaging training sessions, and managing client interactions.
Product Manager
Customer Success Manager
Customer Support Representative
Slack
Trello
Zendesk
Zendesk Operation Improvement
Enhanced a client’s Zendesk operations by providing tailored training and optimizing workflows through streamlined processes and automation.
Zendesk Training
Zendesk Workflow Optimization
Zendesk