Built and standardized a cross-functional credit memo workflow to improve visibility, reduce manual follow-up, and create more consistent operational processes across Finance, Billing, and Operations teams. The project focused on streamlining approvals, improving reporting...
Built a centralized operational dashboard concept to identify, track, and resolve discrepancies between internal reporting and 3rd-party platform data. The project focused on improving visibility, reducing manual follow-up, and helping teams proactively manage reporting...
Led workflow standardization efforts during a Salesforce-to-Jira migration to improve operational visibility, reporting consistency, and cross-functional coordination across teams.
AI-Assisted Operational Alert Prioritization: Created a concept for an AI-assisted operational alert dashboard designed to help teams prioritize high-impact issues more efficiently. The system focused on improving operational visibility, reducing alert fatigue, and surfacing the...
