Customer Support at a fintech
Implemented Intercom for the B2C customer support at Canua. Also documented the issue types and all sort of communication for issue escalation with the product
Customer Support Representative
Operations Lead
Coda
Intercom
Customer success at telemedicine company
Implemented a new Customer Success process with new metrics, steps, KPIs and tools. Implemented the pipeline in Hubspot and managed the other processes in Notio
Project Manager
Customer Success Manager
Operations Lead
Freshdesk
HubSpot
Notion
Customer onboarding at Gamification company
Implemented a whole concept of onboarding and customer success. Included the implementation of a CS pipeline in Hubspot and a Customer support structure in Inte
Project Manager
Customer Success Manager
Operations Lead
Confluence
HubSpot
Intercom