Built an automated operational system that connected payments, audience management, and onboarding. Transforming fwd design co’s client and community workflows into a streamlined, scalable backend infrastructure.
When someone books a call, a prep task is created automatically with the key details. It’s a simple way to reduce last-minute scrambling and start conversations with a clear head.
I designed a cross-platform audit trail that makes automation changes visible and traceable. Zap edits, errors, and status changes now generate structured logs in Notion and real-time Slack alerts.
It brings version control and transparency to workflows.