Kokoette-Samuel James
Data Analyst & BI specialist bridging insights today
Ready for work
Kokoette-Samuel is ready for their next project!
AI Career Essentials portfolio on Canva is essentially a personal professional showcase website that demonstrates the AI skills, tools, projects, and knowledge
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As a Business Analyst on the Digital Engagement team, I supported the Dream force conference team in defining requirements for a new mobile app aimed at enhancing attendee engagement and networking. Leveraging user research from prior events, I analysed business needs, identified integration opportunities within Salesforce, and recommended configurations to optimize the attendee experience. The resulting app improved real-time communication, event scheduling, and partner visibility, making Dream force the most connected conference yet.
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I worked on a community-first voice-based learning tool designed for low-literacy women (ages 15–35) in West Africa. The app uses AI voice interaction in local languages (Yoruba, Hausa, Igbo, etc.) to deliver educational modules in entrepreneurship, STEM, and financial literacy.
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I recently worked on a Salesforce-powered digital transformation MVP for Velociti Bikes with my team, CloudNova, during the Africa Ohana Talent Accelerator Program 2.0. The project focused on implementing Sales Cloud, Service Cloud, automation workflows, dashboards, and customer experience solutions to modernize sales and support operations.
My work included building Web-to-Lead and Web-to-Case solutions, configuring CRM workflows, SLA-driven support processes, queue routing, validation rules, automation flows, and executive dashboards for operational visibility. I also helped troubleshoot complex Salesforce implementation challenges involving field mappings, page layouts, automation dependencies, and reporting architecture.
The project demonstrates my skills in Salesforce Administration, CRM implementation, low-code automation, business process optimization, reporting & analytics, and cloud-based digital transformation.
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