Best Zendesk freelancers for Communities to hire in 2025

FAQs

How do I identify the skills needed to hire a Zendesk expert?

First, understand what tasks you need help with. Do you want someone to set up your Zendesk account or solve customer service issues? List these out. Then, look for a freelancer with those specific skills and experience using Zendesk.

What should I include in my project description when hiring a Zendesk expert?

Start by clearly explaining the tasks you want to be done in Zendesk. Mention any tools or software you'll be using with Zendesk. Be clear about deadlines and any special requirements for your project.

How can I evaluate a freelancer's experience with Zendesk?

Check their previous projects and reviews. Look for feedback mentioning their skills with Zendesk. You can also ask them to show examples of their past work with Zendesk.

What should I expect during the initial project discussion with a Zendesk expert?

Discuss your goals and what you need help with in Zendesk. Share any documents or resources they might need. Talk about the timeline and how you both will communicate.

How do I set clear deliverables for a Zendesk project?

List out all the tasks the freelancer should complete using Zendesk. Make sure you both agree on what ‘done’ looks like. This way, no one is confused about what needs to be finished.

How can I ensure the freelancer understands my business needs with Zendesk?

Share information about your business and customers. Tell them about any special features or workflows you use in Zendesk. This helps them tailor their work to suit your needs.

How do I plan a timeline for my Zendesk project?

Break down the project into smaller tasks. Estimate how long each task might take using Zendesk. Set deadlines for each part and agree on them with your freelancer.

What tools should I use to communicate and collaborate with a Zendesk expert?

You can use chat tools or video calls for quick communication. Share documents with tools like Google Docs or Dropbox. Find what suits you both best for working on Zendesk together.

How can I ensure quality work from the freelancer on my Zendesk project?

Set regular check-ins to review progress on Zendesk tasks. Discuss any changes or adjustments early. Provide feedback often, so they know you’re happy with the work being done.

Who is Contra for?

Contra is designed for both freelancers (referred to as "independents") and clients. Freelancers can showcase their work, connect with clients, and manage projects commission-free. Clients can discover and hire top freelance talent for their projects.

What is the vision of Contra?

Contra aims to revolutionize the world of work by providing an all-in-one platform that empowers freelancers and clients to connect and collaborate seamlessly, eliminating traditional barriers and commission fees.