User Research & Operations Strategy
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About this service
Summary
What's included
Understand the themes your team would like to explore
Deeply understand your product or community, and what you'd like to learn from your users.
Create a plan for gathering data
Work with you to develop a plan to gather insights through user interviews, surveys, competitive research and more.
Conduct research
Conduct research and user interviews based on the plan we developed. I'll talk to users directly or send out surveys, emails and more. If competitive research is needed, I'll conduct research and collect learnings.
Synthesize and share out
Create a detailed report of synthesized learnings from research. I have experience turning research into actionable roadmaps, so further work can be done to create operational plans out of learnings.
Skills and tools
User Researcher
Community Manager
Community Support Specialist
Calendly
Google Sheets
Looker
Slack
Zendesk
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