User Research & Operations Strategy

Contact for pricing

About this service

Summary

Utilize my experience conducting user research and turning insights into operational roadmaps, to help inform strategic decisions and improve business processes.
I'm comfortable creating research briefs and talking to users directly, while representing your brand.

What's included

  • Understand the themes your team would like to explore

    Deeply understand your product or community, and what you'd like to learn from your users.

  • Create a plan for gathering data

    Work with you to develop a plan to gather insights through user interviews, surveys, competitive research and more.

  • Conduct research

    Conduct research and user interviews based on the plan we developed. I'll talk to users directly or send out surveys, emails and more. If competitive research is needed, I'll conduct research and collect learnings.

  • Synthesize and share out

    Create a detailed report of synthesized learnings from research. I have experience turning research into actionable roadmaps, so further work can be done to create operational plans out of learnings.


Skills and tools

User Researcher

Community Manager

Community Support Specialist

Calendly

Google Sheets

Looker

Slack

Zendesk