What should I look for in a freelance customer success manager?
Look for someone with good communication skills and who understands your business goals. They should have experience in helping customers and solving problems. Check if they have worked with similar companies before.
How can I ensure the freelance customer success manager understands my project needs?
Share all the important details about your project from the get-go. Provide clear guidelines and what you expect them to achieve. Make sure they understand the goals and deliverables.
How do I set clear deliverables with my freelance customer success manager?
Write down what you expect to be done and by when. Use simple language that explains each task. Make sure both you and the freelancer agree on these deliverables before starting.
How do I discuss project timelines with a freelance customer success manager?
Talk to them about how long each task will take. Make a list of milestones and deadlines. Ensure they are comfortable with the schedule you have in mind.
What type of questions should I ask during the interview with a freelance customer success manager?
Ask about their past experiences with similar projects. Find out how they solve problems and help customers. Make sure their method fits with what you want for your business.
How do I decide the right tools for managing a freelance customer success manager's work?
Find tools that help in communication and tracking progress. Ask if the freelancer is comfortable using these tools. Make it easy for everyone to work together and keep track of the project work.
How can I ensure there is good communication with my freelance customer success manager?
Set up regular check-ins or meetings to talk about the project. Make sure there’s a clear way to get in touch, like emails or chat apps. Listen to their updates and give feedback when needed.
How should I onboard my freelance customer success manager?
Introduce them to your team and explain how your company works. Provide them with all necessary access and information they need to start. Help them understand your company's mission and customer support style.
What should I do to agree on payment terms with a freelance customer success manager?
Discuss how often they will be paid, like weekly or monthly. Decide on the payment method that works for both of you. Make sure everything is clear and written down before starting the project.
Who is Contra for?
Contra is designed for both freelancers (referred to as "independents") and clients. Freelancers can showcase their work, connect with clients, and manage projects commission-free. Clients can discover and hire top freelance talent for their projects.
What is the vision of Contra?
Contra aims to revolutionize the world of work by providing an all-in-one platform that empowers freelancers and clients to connect and collaborate seamlessly, eliminating traditional barriers and commission fees.
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