Customer and Community Support for your Business
Starting at
$
70
/hrAbout this service
Summary
Dave provided top-notch customer support with a focus on understanding and resolving client issues efficiently. His experience as a Customer Support Representative set him apart from others.
Process
Speak to community support team to understand their business needs and metrics.
Go through qualitative and quantitative data to find the most pressing issues customers face and the underlying sentiment caused by these problems.
Develop communication strategies for users and internal metrics tracking.
Use metrics to optimize strategy.
What's included
Data driven insights to get results
Let's find the biggest issues facing your customers and find clear, concise communication plans to respond to their needs. I offer assistance in delving into data to find what issues are facing your users, their pain points, and develop communication and escalation strategies to find solutions to their problems. Consultation comes with metrics plans to track the progress of these solutions forward.
Skills and tools
Customer Success Manager
Customer Support Representative
Community Manager
Google Sheets
HubSpot
Intercom
Jira
Zendesk
Industries
Publishing