Ezra Rayburn
55% Support Reduction | 5X Salesforce Cert & IAM Architect
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Technical Exhibit: Windows Server 2025 Enterprise Simulation: Active Server Manager dashboard for a simulated 600-user environment. This infrastructure serves as a high-fidelity sandbox where I stress test SAML Single Sign On (SSO) handshakes, JIT provisioning schemas, and AGDLP nesting strategies before moving configurations into client production Orgs. This Proof of Work ensures zero downtime deployments and 100% attribute parity between Directory Services and Salesforce.
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The Problem: Revenue generating roles were vulnerable to credential theft. The organization needed to harden its security perimeter without disrupting sales velocity or user experience.
The Solution: Implemented Multi Factor Authentication (MFA) via Salesforce Authenticator and IP Whitelisting. I applied Privileged Access Management (PAM) to high value Service Accounts and configured Fine Grained Password Policies (FGPP). The Impact:
100% MFA compliance for all production and staging environments.
Secured high value Service Accounts via Interactive Logon Restrictions.
Zero disruption to the Revenue Engine during security hardening.
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The Problem: SaaS Sprawl across tools like Slack, Jira, and Salesloft led to budget leakage and zombie licenses that were no longer in use.
The Solution: I established a recurring License Audit and automated deprovisioning workflow. By integrating MS Outlook with Salesforce, I ensured 100% data capture while identifying dormant accounts for seat reclamation.
The Impact:
30%+ reduction in monthly underutilized license costs.
38% increase in productivity through automated support tools.
Standardized configurations to prevent future SaaS budget bloat.
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55% Support Reduction via Automated Salesforce Provisioning
The Problem: High growth scaling creates Admin Debt. Manual onboarding for 600+ users was stalling innovation, creating security gaps, and flooding IT with tickets.
The Solution: I built a secure, automated bridge between Directory Services and Salesforce. Using JIT (Just-in-Time) provisioning and SAML based SSO, I mapped user attributes (Department, Title, Federation ID) to automate access from the first productive hour.
The Impact:
55% reduction in access related support ticket volume.
Eliminated manual onboarding friction for a 600 user environment.
Hardened security posture by ensuring precise, automated access.
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