Edeh Ifeoma
I am a Customer Support Virtual Assistant
New to Contra
Edeh is building their profile!
ā¢ 7h
š Milestone unlocked ā Freshdesk Automation + SOP completed!
Today I levelled up two critical customer support skills:
āļø Freshdesk Automation Rules
Set up a rule that auto-detects tickets with "urgent" in the subject and instantly assigns them to a priority queue ā no manual...
ā¢ Apr 7
š ļø Latest skill unlocked: Helpdesk Structuring on Freshdesk
I just completed a hands-on Freshdesk setup ā building a fully organised helpdesk with 3 dedicated ticket categories:
ā
Billing Support
ā
Technical Support
ā
General Enquiries
This kind of structure ensures:
ā¢ Faster...
