Edeh Ifeoma's Posts | Contra
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Edeh Ifeoma
I am a Customer Support Virtual Assistant
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Port Harcourt, Nigeria
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Port Harcourt, Nigeria
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Edeh Ifeoma
ā¢
7h
š Milestone unlocked ā Freshdesk Automation + SOP completed!
Today I levelled up two critical customer support skills:
āļø Freshdesk Automation Rules Set up a rule that auto-detects tickets with "urgent" in the subject and instantly assigns them to a priority queue ā no manual...
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Freshworks
Customer Support
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Edeh Ifeoma
ā¢
Apr 7
š ļø Latest skill unlocked: Helpdesk Structuring on Freshdesk
I just completed a hands-on Freshdesk setup ā building a fully organised helpdesk with 3 dedicated ticket categories:
ā Billing Support ā Technical Support ā General Enquiries
This kind of structure ensures: ⢠Faster...
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Customer Support
Freshdesk
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Flora Technique
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Fuser Co-create
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Flora Technique
Paper Challenge
Zo Computer Challenge
Fuser Co-create