The network for creativity
Join 1.25M professional creatives like you
Connect with clients, get discovered, and run your business 100% commission-free
Creatives on Contra have earned over $150M and we are just getting started
Back to feedPost
ā¢ 6h
š Milestone unlocked ā Freshdesk Automation + SOP completed!
Today I levelled up two critical customer support skills:
āļø Freshdesk Automation Rules
Set up a rule that auto-detects tickets with "urgent" in the subject and instantly assigns them to a priority queue ā no manual sorting needed. This is real-world workflow automation that reduces response time and prevents urgent issues from slipping through.
š Customer Support SOP
Wrote a complete Standard Operating Procedure covering ticket triage, escalation policy, and resolution process ā including sample customer messages and a closing quality checklist.
This document is client-ready and portfolio-ready. š¼
Skills demonstrated today:
ā¢ Freshdesk automation configuration
ā¢ Priority queue management
ā¢ SOP writing & documentation
ā¢ Professional customer communication
ā¢ Ticket lifecycle management
Available for Customer Support, Virtual Assistant, and helpdesk roles. Let's work together! š
#CustomerSupport #Freshdesk #VirtualAssistant #SOPWriting #RemoteWork #HiredOnContra
The network for creativity
Join 1.25M professional creatives like you
Connect with clients, get discovered, and run your business 100% commission-free
Creatives on Contra have earned over $150M and we are just getting started
Related posts
SuperSmartX addresses execution continuityānot task management.
Designed for teams that need systems to carry work forward after planning.
Early access coming soon. Coming this year 2026 ONLY.
Comment āDoneā to stay updated.
ššæš²š®šed š® š§šµšæš²š²-š¦šš²š½ ššš»š»š²š¹ š³š¼šæ šš³š³š²š°šš¶šš² šš»š“š®š“š²šŗš²š»š š (šŖš¶ššµ š§š²ššš¶š»š“)
In this video, I walk through how I built a simple and effective three-step funnel designed to improve user engagement and streamline the customer journey.
š§šµš² š³šš»š»š²š¹ š¶š»š°š¹šš±š²š:
Step 1: A Form Page to capture user details
Step 2: A Calendar Widget Page to make booking the next step easy and seamless
Step 3: A Thank You Page with an improved message for better visibility and user experience
I also showed how each page was edited to include the right elements and flow properly from one step to the next. To make sure everything worked as expected, I tested the full funnel setup as well.
š”š²š²š± š® š³šš»š»š²š¹ š¹š¶šøš² ššµš¶š š³š¼šæ šš¼ššæ šÆššš¶š»š²šš? šš²šāš š°š¼š»š»š²š°š.
Trending
FLORA
Reusable workflows are replacing one-off prompts in creative AI. Share what you're building in FLORA.
portfolioreview
The best portfolios tell a story, not just show a grid.Ā Share yours for feedback.
brandguidelines
Brand guidelines are becoming living systems. What are you building for your clients?
freelancerlife
Freelancer life is wins, pivots, and everything in between. Whatās yours right now?
aivideo
AI video tools are moving at warp speed. Which ones are you experimenting with?