Projects using RiversideProjects using RiversideBusiness Process Architecture & Operational Excellence | Lean Six Sigma Black Belt
I help businesses grow without losing control of how they operate.
As a Lean Six Sigma Black Belt with over 15 years leading process improvement across healthcare, higher education, and operations, I've built the systems that let organizations scale without the chaos that usually comes with growth. My work sits at the intersection of strategy and execution: process architecture, workflow redesign, SOP development, and operational diagnostics that turn "we're too busy to fix this" into a functioning system.
Through Obsidian Success, I bring that same discipline to entrepreneurs and small businesses using the LEAN framework: Locate, Eliminate, Align, Normalize. The premise is simple. A business should not only grow. It should improve while it grows.
What I can help with:
Process mapping and workflow redesign
SOP creation and documentation systems
Operational audits to find where time and money are leaking
Change management for teams scaling past their current systems
I also host The Real Place with M. Flournoy IV, a podcast where I unpack the real reasons projects stall, teams misalign, and businesses outgrow their own processes. If you want a preview of how I think before you hire me, that's the place to start.
If your business is growing faster than your systems can handle, let's fix that. SHI International — Innovation Heroes
The engagement: Full-service B2B podcast production and paid promotion. 70+ episodes. 7 seasons. #1 on Apple Tech Chart USA (Nov. 2025)
The challenge
SHI has access to world-class technology leaders — the kind of guests most B2B podcasts would kill to book. But the internal team didn't have the bandwidth to turn that access into a great show. They needed a production partner who could handle everything except the interview itself, and a promotion strategy that matched the quality of the guest list.
What I did
Took over full production — strategy, booking, recording coordination, editing, social assets, and distribution. Built a promotion engine around the show, including a paid campaign through MowPod and a repurposing system that turns each episode into multiple social video assets for LinkedIn.
The results
#1 on Apple's USA Technology Chart
1,000% listener increase from the MowPod promotion campaign
20,000 downloads in two days during that push
Podcast-derived social videos get 3–4x more engagement on LinkedIn than SHI's static content
50–60 hours saved per season for the host
Client quote
"Pilgrim does the heavy lifting… so I can focus on interviewing our guests. The team saves me 50–60 hours a season."
— Ed McNamara, Director of Communications & Marketing, SHI International 
