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Cover image for Operations Management & QA Testing I support organizations b...
Operations Management & QA Testing I support organizations by strengthening operational processes and ensuring quality through structured management and thorough testing. With experience working across cross-functional teams and enterprise systems, I help improve efficiency, reduce risk, and ensure products and processes are launch-ready Operations Management Offerings Process optimization and operational workflow design Resource, timeline, and dependency management Cross-team coordination and operational reporting Risk identification and issue resolution Tool optimization and operational support QA & User Acceptance Testing (UAT) Offerings: Test planning, coordination, and execution support Test case creation and documentation UAT coordination and user adoption support Defect tracking, prioritization, and resolution management
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Cover image for Cybersecurity Strategy Consulting and Project
Cybersecurity Strategy Consulting and Project Management for an airline that was in its start-up phase in the Middle East on behalf of Accenture. My duties included the following: - Leading the Cyber GRC project to build the cybersecurity function for an aviation client, filling a critical security gap and laying groundwork for sustained cyber resilience. - Developing and implementing a cybersecurity strategy and roadmap aligned with ISO 27001 and region-specific regulations. - Executing a specialised threat profiling exercise, developing a unique threat landscape and identifying risks and vulnerabilities specific to the aviation sector. - Creating a detailed cybersecurity strategy and roadmap with an executive summary, ensuring alignment with client objectives and clarity for C-suite stakeholders. Key outcomes included: - Established a cybersecurity function from the ground up, giving the client a formal security posture where none previously existed. - Reduced organisational risk exposure by identifying aviation-specific threats before they could be exploited. - Positioned the client for long-term cyber resilience rather than reactive, ad hoc security responses.
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Cover image for The project focused on improving the efficiency and user exp...
The project focused on improving the efficiency and user experience of an open truck park system, which required analysing how vehicles entered, parked, and exited the facility. The goal was to identify bottlenecks, reduce waiting times, and prepare the process for digital transformation, potentially through a self-service or web-based kiosk interface. • Conducted stakeholder workshops and observed daily operations to understand challenges and constraints. • Documented the full truck park workflow from entry to exit in a detailed process map. • Identified main issues • Proposed new process integrating automation and digital checks. • Delivered a final process map and recommendations to stakeholders, leading to: • Reduced truck wait times • Better data accuracy • A solid foundation for digital transformation.
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