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Tian Johnson's avatar
Tian Johnson
Fairburn, USA
Customer Support & Virtual Operations Specialist
New to Contra
Customer Support & Virtual Operations Specialist
Cover image for Virtual Operations Dashboard & Task
Virtual Operations Dashboard & Task Management | Sample Project I designed this sample virtual operations dashboard to demonstrate how businesses can organize daily activities, manage priorities, track assignments, and improve operational efficiency. The proposed system focuses on five key areas: Task Organization: Centralizing daily tasks, responsibilities, and deadlines. Priority Management: Identifying urgent assignments and organizing work based on business needs. Progress Tracking: Monitoring task completion, project milestones, and outstanding items. Team Coordination: Improving communication, accountability, and workflow visibility. Performance Monitoring: Using dashboard metrics to identify bottlenecks and opportunities for improvement. Skills demonstrated: Operations management, project coordination, workflow optimization, task management, and business process improvement. This sample illustrates how a structured operations dashboard can help businesses stay organized, improve productivity, and manage daily responsibilities more effectively. This is a conceptual portfolio demonstration, not a deployed client dashboard.
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Cover image for Customer Email Automation & Follow-Up
Customer Email Automation & Follow-Up System | Sample Project I designed this sample customer email automation and follow-up workflow to demonstrate how businesses can streamline customer communication, reduce repetitive tasks, and maintain consistent follow-ups. The proposed system follows a five-step process: Trigger Automation: Identify customer actions such as purchases, inquiries, or account registrations. Send Automated Responses: Use professional email templates tailored to specific customer needs. Schedule Follow-Ups: Establish timely follow-up communications to keep customers informed. Personalize Communication: Customize messages using relevant customer information. Track and Improve: Monitor customer engagement and identify opportunities to improve the workflow. Skills demonstrated: Customer service operations, email workflow design, process improvement, customer communication, and automation planning. This project illustrates how a structured email communication system could help small businesses save time, improve consistency, and deliver a better customer experience. Portfolio demonstration only. This is a proposed workflow, not a deployed client automation system.
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Cover image for Customer Support Workflow Improvement |
Customer Support Workflow Improvement | Sample Project I designed this sample customer support workflow to demonstrate how businesses can organize customer inquiries, improve response consistency, and streamline daily support operations. The five-step process covers receiving inquiries, categorizing requests, responding professionally, following up, and resolving customer issues. This demonstration highlights my skills in customer service operations, workflow design, process improvement, and customer experience management. This is a portfolio demonstration project, not a client engagement.
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Cover image for Customer Service Email Templates |
Customer Service Email Templates | Portfolio Sample This demonstration project showcases professional, empathetic customer service email templates for delayed orders, refunds, billing inquiries, complaints, and follow-ups. I create customized responses that help businesses improve communication, save time, and deliver a better customer experience. Available for custom projects with a 24–48-hour turnaround, depending on scope.
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Jack Kollar's avatar
Jack Kollar
Newnan, USA
Software Engineer focused on .NET, C#, Java, Javascript
    5.0
    Rating
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Software Engineer focused on .NET, C#, Java, Javascript
Cover image for Automated-Time-Sheet-Completer - Python
Automated-Time-Sheet-Completer - Python
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Cover image for 🎓 FSC Professor Ratings Scraper
🎓 FSC Professor Ratings Scraper - Python FSC Professor Ratings Scraper — Developed an automated data extraction tool that collects professor ratings, reviews, and difficulty metrics for Farmingdale State College, enabling students to analyze instructor quality efficiently. The scraper programmatically retrieves structured academic feedback data, processes it into usable formats, and eliminates manual searching across rating platforms. Automated professor-rating tools can extract quality scores, difficulty levels, and review counts from public sources, allowing students to compare instructors quickly and make informed course decisions.  Backend: Python · Web Scraping · Automation Parsing: BeautifulSoup · Regex Data: CSV / JSON · Pandas Purpose: Academic Data Analysis
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Cover image for Budgeting Application (Java) Built a Java-based
Budgeting Application (Java) Built a Java-based budgeting application implementing OOP principles and MVC architecture to manage expenses, categorize transactions, and generate financial summaries using structured data storage and dynamic calculations. 🛠 Tech Stack: Backend: Java · OOP · Collections Framework UI: JavaFX / Swing Data: File I/O · JDBC · SQLite Architecture: MVC
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Cover image for Automated Time Sheet Completer Built an
Automated Time Sheet Completer Built an automation system using Python and Selenium to auto-fill and submit timesheets across web portals. Integrated REST APIs with JSON processing for data sync and validation, and developed supporting services in Node.js for workflow orchestration. Containerized with Docker and implemented CI/CD via GitHub Actions for reliable, repeatable deployments.
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Jay Howard's avatar
Jay Howard
Mableton, USA
Digital Media Strategist & Marketing Analytics Lead | Custom
Digital Media Strategist & Marketing Analytics Lead | Custom
Cover image for Hello all! Assembling a few sample
Hello all! Assembling a few sample performance and analytics dashboards, using randomized dummy data to keep client info private, to refine how reporting gets presented to design and brand partners. When working on brand, web, or UI/UX projects, what metrics or visual insights do you actually find valuable in a report? Are you looking to see how visual changes impact user engagement and conversion paths, or do you prefer high-level ROI summaries to show clients the impact of your work? Always open to connecting with designers, agencies, and growth strategists looking to partner on the performance and reporting side of client accounts.
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Cover image for Sample Youtube Analytics Dashboard
Sample Youtube Analytics Dashboard
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Cover image for A sample Google Ads report I created.
A sample Google Ads report I created.
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Cover image for This is a sample GA4 Website overview dashboard I created.
This is a sample GA4 Website overview dashboard I created.
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Victor Cruzat's avatar
Victor Cruzat
Dallas, USA
Precision-Focused Software Engineer & Problem Solver
Precision-Focused Software Engineer & Problem Solver
Cover image for Number guessing game
Number guessing game
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Cover image for Data Entry Specialist
Data Entry Specialist
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Cover image for Backend Python Engineer
Backend Python Engineer
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Aaron Tovi's avatar
Aaron Tovi
Smyrna, USA
Strategic brand/rebrand specialist. 15 years, 100+ brands.
Strategic brand/rebrand specialist. 15 years, 100+ brands.
Cover image for Customer insights guide evolution of outsourcing brand
Customer insights guide evolution of outsourcing brand
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Cover image for Rebranding for Junior Achievement of Georgia
Rebranding for Junior Achievement of Georgia
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Cover image for Overhauling a Locally Loved Restaurant Chain
Overhauling a Locally Loved Restaurant Chain
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Joy Drake's avatar
Joy Drake
Marietta, USA
Product creator developing stunning digital experiences
LOVABLE_EXPERT

Expert

Product creator developing stunning digital experiences
Cover image for I didn’t build Maya another
I didn’t build Maya another app to manage.  I built her fewer things to do and a better way to manage her business.  Meet Milo & Moss — a fictional mobile dog grooming business in Decatur, Georgia.  And meet Maya. She’s the groomer. The driver. The scheduler. The customer service team.  So when a customer sends: “Do you have anything Saturday?” that one message can turn into:  address checks  pet details  calendar hunting  deposit collection  confirmation  reminders  rescheduling  follow-up  and trying to refill a cancellation  None of that is what Maya’s customers actually hired her to do.  So for the #lovablechallenge, I built Milo & Moss — a mobile-friendly web app designed around one product principle: Software handles the routine. Maya handles the exceptions.  For the customer, the experience is intentionally simple: Where are you? → Who’s your pup? → What do they need? → Pick a time → You’re booked. No app download. No giant calendar.  No account required just to manage a booking. Underneath, the product is doing more.  Smart Slots surfaces a few strong appointment options instead of making customers hunt through every available time.  A secure booking link lets them confirm, reschedule or cancel right from their phone.  And when a prime appointment opens up, AutoFill can offer it to someone waiting for the right time.  On Maya’s side?  No giant CRM.  No second inbox.  Just today’s route, the information that matters, and the things that actually need a human decision. That was the goal of the entire build: Not more technology. Less work.  Not: “Can I book?” followed by 14 messages.  But: “Can I book?” → “You’re booked.” And Maya gets back to what her customers actually hired her to do: care for their dogs. 🐾  Built in Lovable Watch the demo: https://agentjoy.io/milo-moss Explore the public build: https://milo-moss-auto-book.lovable.app  #lovablechallenge #productdesign #smallbusiness #automation #buildinpublic
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Cover image for Built Social Studio, a streamlined social
Built Social Studio, a streamlined social media planning and content creation platform designed for small teams and organizations that need to stay consistent without spending hours managing content. The platform helps users move from idea to ready-to-publish content in one place — organizing content themes, planning posts, generating platform-ready copy, and creating a repeatable workflow for ongoing social media. I designed the system around a simple goal: make social media feel clear, fast, and manageable, especially for leaders who know they need to show up online but do not have a full marketing team. The experience is intentionally lightweight, with a focus on content planning, consistency, brand alignment, and easier execution rather than adding another complicated marketing platform. Built with Lovable as a practical content operations system — not just an AI caption generator.
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Cover image for Built Multiply Church OS, an assessment-driven
Built Multiply Church OS, an assessment-driven church transformation platform that helps pastors and consultants move from diagnosis to focused execution. The system assesses six ministry systems — Align, Attract, Gather, Assimilate, Grow, and Multiply — then combines the pastor’s assessment with team feedback to surface the weakest areas and reveal leader-versus-team gaps. From there, the church selects one Transforming Unifying Goal (TUG) and turns it into a 90-day execution plan with weekly milestones and 30/60/90-day check-ins.  I also built the consultant workflow around the platform: church profiles, scorecards, team assessments, demographic context, community felt needs, goal development, playbooks, check-in history, document storage, church care tracking, calendars, and consultant resources.  The system is designed to keep churches from chasing multiple priorities at once. It creates a repeatable loop: assess honestly, identify the bottleneck, focus on one goal, execute for 90 days, review the results, and begin again with the next weakest system. Built with Lovable as a full consulting and transformation operating system — not just an assessment or dashboard.
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Cover image for Built Sponsor Manager for Florence
Built Sponsor Manager for Florence Area Habitat for Humanity — a full sponsorship pipeline and board engagement platform designed to replace scattered tracking with one clear system. The platform gives staff an organization-wide dashboard with sponsorship KPIs, pipeline totals, commitments, outstanding balances, sponsors needing attention, and board member portfolio performance. Admins can manage sponsors from first contact through committed and paid status, track follow-ups and interaction history, reassign portfolios, export data, and manage board member access. Board members have their own experience with personal KPIs, sponsor portfolios, status filtering, achievement levels, follow-up tracking, and the ability to add and manage the sponsors assigned to them. The system also supports read-only visibility into the broader sponsor list while keeping admin functions separate. I also built a reporting layer with year-over-year growth, sponsor status distribution, commitments by sponsorship level and giving source, board member performance, downloadable reports, and responsive mobile use. Built with Lovable as a working fundraising operations system — not just a dashboard.
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