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Cover image for Imagine trying to access your own bank account… and being lo...
Imagine trying to access your own bank account… and being locked out because your fingerprints faded. That’s not fiction. It’s happening not only to farmers, factory workers, or elderly users, but also to individuals with medical conditions that affect skin texture. Research shows that up to 30% of elderly users fail fingerprint verification due to age-related ridge changes. And manual labour can increase that risk even more. Their problem isn’t technology. It’s accessibility. We talk a lot about innovation in Fintech AI fraud detection, digital KYC, sleek dashboards but if a person can’t even get past onboarding, none of it matters. Accessibility isn’t just ethics. Designing for accessibility is designing for retention. Because every time a user feels excluded, you lose not just a customer, you lose credibility.
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