Freelancers using Salesforce in New YorkFreelancers using Salesforce in New York
ProjectsPeople
Christian Loarca's avatar
Christian Loarca
New York, USA
Customer Success & Operations Leader for SaaS startups
New to Contra
Customer Success & Operations Leader for SaaS startups
Cover image for Supported high-growth teams across Twilio
Supported high-growth teams across Twilio and Zendesk by building operational systems, improving workflows, managing vendor relationships, and driving cross-functional coordination across complex environments. Led initiatives focused on operational efficiency, stakeholder alignment, process optimization, and scalable execution while partnering across workplace operations, customer-facing teams, IT, and leadership. Experienced in creating structured systems that improve communication, reduce friction, and support fast-moving teams as they scale.
0
49
Cover image for Managed a $3.5M+ ARR portfolio
Managed a $3.5M+ ARR portfolio across 60+ enterprise accounts, driving 100% renewals and expansion through strategic onboarding, stakeholder management, QBRs, enablement, and cross-functional execution. Worked closely with product, engineering, UX, and executive stakeholders to improve adoption, retention, and customer outcomes in complex SaaS environments.
1
65
Cover image for Founded and currently building ClearVerse
Founded and currently building ClearVerse AI, an AI-driven startup focused on copyright risk intelligence and content analysis workflows. Leading product strategy, operational systems, positioning, customer discovery, vendor coordination, and cross-functional execution while building scalable infrastructure in a fast-moving startup environment.
1
89
Cover image for Co-founded and operated an ecommerce
Co-founded and operated an ecommerce jewelry brand, overseeing customer experience, fulfillment operations, brand strategy, marketing coordination, and growth initiatives from the ground up. Built systems across operations, customer engagement, and workflow management while scaling the brand’s online presence and sales.
1
77
Salesforce(2)
Tristan W's avatar
Tristan W
New York, USA
Creating systems that convert engagement into revenue
Creating systems that convert engagement into revenue
Cover image for The Road to Your Exit Success Starts Here
The Road to Your Exit Success Starts Here
0
30
Cover image for Trillionaireflex - Sales Infrastructure for Founders
Trillionaireflex - Sales Infrastructure for Founders
0
22
Cover image for FunDay Vitality: Full-service brand development
FunDay Vitality: Full-service brand development
0
12
Placeholder project card media
View more →
Salesforce(1)
Catt Felton's avatar
Catt Felton
New York, USA
Operations Partner | Chief of Staff | Project & Business Ops
New to Contra
Operations Partner | Chief of Staff | Project & Business Ops
Cover image for Investor Event Planning and Execution: Overview: Co-led
Investor Event Planning and Execution: Overview: Co-led the planning and execution of an international, high-touch investor event, coordinating across internal teams, external partners, and logistics to ensure a seamless and well-executed experience. Context: The event required managing multiple moving parts across timelines, time zones, and stakeholders, with limited room for error and high expectations for delivery. Role: Supported operations and coordination across the full event lifecycle, working closely with leadership and internal teams to organize priorities, manage timelines, and keep all elements aligned. Execution: - Coordinated across internal teams and external partners to align on deliverables and timelines - Tracked progress and maintained momentum leading up to the event, including developing the run of show - Supported logistics planning and execution across key event components - Acted as a central point of coordination to reduce friction and maintain clear communication across stakeholders - Supported on-site execution to ensure a smooth and well-managed event experience
1
134
Cover image for Overview Partnering directly with the founder
Overview Partnering directly with the founder of a DJ and audio engineering business as an execution-focused Chief of Staff, supporting both business operations and day-to-day decision-making. Context The business was operating without a formal team, requiring support across multiple areas, including operations, planning, and execution. As the business grows, there is a need for more structure, clearer workflows, and consistent follow-through. Role Close partnership with the founder to organize priorities, build operational structure, and support the day-to-day running of the business. Acts as a central point for both execution and coordination. Execution - Built and implemented systems and workflows to support daily operation - Organized priorities and supported planning across business activities - Managed ongoing operational tasks to ensure consistency and follow-through - Supported the structuring of decisions and next steps - Improved visibility and organization across the business Outcome The business now operates with more structure and consistency, with clearer priorities and stronger follow-through across day-to-day operations. The founder is able to stay focused on core work, while execution and operations move forward more steadily.
0
46
Cover image for Overview Improved scheduling operations and team
Overview Improved scheduling operations and team coordination by designing and implementing a structured workflow system, enabling better visibility, smoother handoffs, and more consistent execution. Context The scheduling function was managing high-volume requests across time zones, with unclear ownership, limited visibility into pending work, and inconsistent handoffs between team members. Role Led the redesign of the scheduling and coordination workflow, working across teams to introduce structure, improve visibility, and create more consistent ways of managing requests. Execution - Designed and implemented an Asana workflow to manage scheduling and broader administrative tasks - Structured request intake, assignment, and progress tracking to improve clarity and ownership - Created SOPs and training modules to support adoption across the team - Partnered with IT to implement a shared inbox and calendar with appropriate access and permissions - Introduced systems to improve information access and ensure smoother handoffs across time zones Outcome Scheduling operations became more structured and easier to manage, with clearer ownership, improved visibility across requests, and smoother transitions between team members. The new system reduced friction, improved tracking, and supported more consistent execution across the team.
2
111
Cover image for IT Equipment Lifecycle & Inventory
IT Equipment Lifecycle & Inventory Management System Overview Designed and implemented a centralized system to manage IT equipment across a global team, improving visibility, streamlining approvals, and supporting more efficient day-to-day operations. Context The organization had no structured way to track equipment across its global workforce. There was limited visibility into device locations, lifecycle status, or replacement needs, making it difficult to manage inventory efficiently and plan ahead. Role Led the creation of an equipment tracking and lifecycle management system, introducing structure, improving visibility, and establishing clearer processes for managing devices across the team. Execution - Built a centralized database to track equipment across a global workforce - Conducted a full audit to collect and organize device data and ownership - Established lifecycle tracking from purchase through replacement and decommissioning - Defined standards for new equipment (specs, renewal guidelines, approval flow) - Created SOPs to support ongoing management and consistent execution Outcome Operations gained clear visibility into equipment across the organization, enabling more efficient tracking, faster approval decisions, and better planning for renewals. The system reduced manual effort and brought structure to a previously untracked process.
1
117
Salesforce(1)
Alexey Bulychev's avatar
Alexey Bulychev
New York, USA
Motion design, web design and branding
Motion design, web design and branding
Cover image for Wholesaler app
Wholesaler app
0
10
Cover image for Showreel 2024
Showreel 2024
0
19
Cover image for Bring Italy Home for the Holidays
Bring Italy Home for the Holidays
0
16
Cover image for Social Media Design System
Social Media Design System
0
16
Salesforce(1)