Mastering Products & Finance for Your Success
Mastering Products & Finance for Your Success
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Expert in Product & Program Management Solutions
Expert in Product & Program Management Solutions
Fullstack Engineer, Product & UX Designer
Crafting User-Centric Digital Experiences ✨
Crafting User-Centric Digital Experiences ✨
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Product Design, Website, Branding, No-Code Development
Product Design, Website, Branding, No-Code Development
Global Program & Project Manager for Digital Transformations
Global Program & Project Manager for Digital Transformations
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Product & Content Designer | Making Complex Products Clearer
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Product & Content Designer | Making Complex Products Clearer
We worked on improving the Know Your Business (KYB) flows for users. The big pain point for users was manually filling up stakeholder information within the business. Our solution was to incorporate a third party provider to help users view, edit, and delete extracted users before they finalise the complete list inclusive of executives, authorised signer, and shareholders.
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SSN9 Experimentation
We have observed a high drop rate within flows where users are expected to share their Social Security Number (SSN).
We experimented with different versions of what we think users would want to hear to be able to share their SSN9 number without fear on the PayPal platform. We finalised on the version mentioned, and will be tracking the passthrough numbers for this screen to see if our content is effective in getting our customers to share their SSN9.
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The Gambling Block is a user-controlled feature that blocks payments to all gambling merchants when activated. When turned off, a three-day cool-off period prevents immediate gambling transactions. Designed to promote financial wellbeing, it empowers users to make mindful choices and reduce gambling-related harm through simple, secure banking controls.
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PMP® | Lean Six Sigma Black Belt | ISO 9001 Specialist
Do you want to move beyond ad-hoc improvements and build a sustainable culture of Operational Excellence?
I help organizations design strategy-aligned OpEx frameworks that translate leadership intent into measurable execution, not slideware.
With years of global experience across IT services, SaaS, manufacturing, healthcare, logistics, and regulated environments, I have:
Designed OpEx frameworks delivering 15–20% productivity gains
Built KPI systems that connect strategy → execution → outcomes
Established governance models that sustain continuous improvement
Led enterprise transformations across regulated and fast-growth environments
My approach blends PMP, Lean, Six Sigma, governance design, and performance management to create systems that scale and sustain—without bureaucracy.
🔹 What You’ll Receive
Current-state operational & KPI assessment
Strategy-aligned OpEx roadmap with milestones
Governance & reporting framework
KPI hierarchy and performance cadence
Continuous improvement operating model
Final, executive-ready roadmap with timelines & metrics
IndustryBiotech, Ecommerce, Logistics & Supply Chain Management, Manufacturing & Storage, Telecommunications
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