Freelancers using Avaya in Chandigarh
Freelancers using Avaya in Chandigarh
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Anshul Verma
Chandigarh, India
Customer Success | Customer Support | Business Growth
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Customer Success | Customer Support | Business Growth
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As a Technical Support Team Member at KMG Infotech, I was part of the dedicated support team serving Great American Insurance Company (GAIC). My role focused on providing technical support for the client's internal business applications, troubleshooting user-reported issues, and ensuring minimal disruption to day-to-day operations. I collaborated with internal teams to investigate technical problems, prioritize and manage escalated incidents, communicate updates to stakeholders, and ensure timely issue resolution. I also contributed to process documentation, knowledge sharing, and continuous improvements to enhance the overall support experience and operational efficiency.
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As part of the customer support team at Health BioTech Limited, I was responsible for delivering exceptional after-sales support and ensuring a seamless customer experience throughout the post-purchase journey. My role involved handling customer inquiries, resolving product- and service-related concerns, coordinating with internal teams for timely issue resolution, and maintaining consistent communication with customers. I focused on building trust, improving customer satisfaction, and strengthening long-term customer relationships through responsive and solution-oriented support. This experience enhanced the overall after-sales process by promoting proactive communication, efficient issue handling, and a customer-first approach that contributed to higher customer confidence and service quality.
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As a Customer Support Manager at AirMail Services (AMS), I managed end-to-end customer support for an online medication ordering platform, providing assistance through phone, email, and live chat. My responsibilities included handling customer inquiries, processing medication orders, resolving payment and delivery issues, coordinating with internal teams, and ensuring timely communication throughout the customer journey. I focused on delivering accurate, empathetic, and efficient support while maintaining high service standards. This experience helped streamline support workflows, improve response consistency across multiple channels, and contribute to a positive customer experience in a fast-paced healthcare environment.
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As part of Garud AI's growth journey, I focused on designing a structured customer support framework to ensure efficient issue resolution, faster response times, and a consistent customer experience. The project involved creating support workflows, defining escalation processes, improving communication standards, and building a scalable support structure for future deployments. The objective was to establish a customer-centric support operation capable of handling technical queries, implementation assistance, and post-deployment support efficiently. This work also included identifying opportunities for process automation, knowledge management, SLA planning, and performance tracking to help deliver a seamless customer experience as the platform scales.
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