Jai Walia

Spent time this week studying several retail businesses in the UAE, and one thing became very clear:

Most retail brands are not losing customers because of weak products. They are losing potential revenue in the small moments between customer intent and checkout.

A customer is...

Curious to hear: What’s the one small friction in a grocery app that made you drop off instantly?

Because from my view; Most grocery apps don’t fail loudly. They fail quietly, at the moment a customer is ready to buy. Demand is not the problem, but conversion is.

You’ll rarely see...

Why Customers Don’t Trust Your App (Even If They Trust Your Offline Brand) Customers don’t stop ordering online because of price. They stop because they don’t trust the experience. Across multiple retail and pharmacy apps, a clear pattern keeps showing up: -- Strong brand...

iOS CRM App | Scalable Business Workflow & Data Handling

Worked on an iOS CRM application focused on handling business workflows, subscriber management, and operational processes.

The app is designed to manage key front-end activities like provisioning, product management, and...