Klaviyo Flow Architecture and Smart Customer SegmentationKlaviyo Flow Architecture and Smart Customer Segmentation
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BOTANICA – Klaviyo Flow Architecture & Smart Segmentation
While high-converting email design attracts subscribers, the underlying backend logic is what actually drives automated revenue. This case study highlights the strategy and technical setup built for BOTANICA.
WHAT I DESIGNED & CONFIGURATED:
Conditional Splits & Routing: Segmenting initial flows based on purchase history (buyers vs. non-buyers) to deliver hyper-relevant messaging.
Smart Personalization: Dynamic tags (First name OR friend) and dynamic content blocks to boost open rates and retention.
Time Delays & Frequency Capping: Optimizing touchpoints so subscribers aren't spammed while going through parallel flows.
Core Segments Built: Engaged 30/60/90 days, VIP Customers, Lapsed Buyers, and Unengaged Cleanup.
THE STRATEGIC APPROACH:
Rather than sending a single generic email, each flow is mapped out using logical branching to ensure every recipient gets the exact message suited to their stage in the customer lifecycle.
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